FAQ

Aarhus Municipality recognizes its role in curbing litter and preserving a clean cityscape. Addressing the rising demand for a unified reusable packaging system among businesses and residents, the municipality has launched an experiment. This initiative aims to simplify eco-conscious choices for companies and Aarhusianers.

The REUSEABLE system stands out as the world’s pioneering open urban space solution for reusable takeaway packaging. This innovative system transcends boundaries, offering compatibility across diverse establishments such as restaurants, cafés, and all food takeaway services, catering to both Aarhus citizens and visitors alike.

Partners in Aarhus joining this initiative to transition from single-use to reusable cups can easily participate. They simply acquire REUSEABLE cups from the Rotake webshop and offer them to consumers. When customers order a takeaway drink in a REUSEABLE cup, the partnering café applies an additional 5 DKK as a deposit charge.

The system’s partners can simply buy the Reuseable cups from the Rotake webshop, covering the cup’s cost along with an additional deposit of 5 DKK incl. VAT.

The 5 DKK deposit becomes active in all cups purchased by system partners upon delivery. This deposit remains valid for a period of one year from the time of cup delivery, after which it expires.

Typically, it takes up to 2 business days for the deposit value to be available in the bank account, though in some cases, the refund may process even quicker.

The cups are made from PP, known as polypropylene. This durable plastic is designed for prolonged use and can withstand repeated washing. Once the cups reach the end of their usable life or cannot be reused for other reasons, the polypropylene material is recycled.

With proper care, a plastic cup can be reused hundreds of times, making it a sustainable and long-lasting option.

TOMRA operates a professional sanitization service in Aarhus that rigorously sanitizes the REUSEABLE packaging, meeting the stringent standards set by relevant food and safety authorities.

Unfortunately, consumers cannot return their used REUSEABLE cups to the system partners due to several reasons:

· The cups must undergo proper sanitization as per the strict standards mandated by food and safety authorities. The REUSEABLE system provides a professional sanitization service in Aarhus for this purpose.

· Some cafés prefer not to handle or receive dirty packaging across the counter or manage the washing of used cups.

· Allowing the return of cups directly to cafés increases the risk of theft or fraudulent attempts involving the 5 DKK deposit, posing challenges in managing deposit payments at the café level.

Looking to offer your guests a sustainable alternative to disposable packaging? You can conveniently order REUSEABLE cups suitable for both hot and cold drinks here.

The Terms & Conditions for cup purchases can be found on the Rotake webshop. Payment options include credit/debit card or invoice.

1-4 Business days.

Please contact reuse.rotake@tomra.com with your purchase number.

If you receive any defective or damaged cups in your order, please don’t hesitate to contact us at reuse.rotake@tomra.com immediately. We will replace the affected products with new ones.

The minimum order quantity for all product types is 200 units. Please note that lids can only be ordered in combination with the cups.

Currently, customization options are unavailable. However, this may change in the future.

As a partner in the REUSEABLE system, you’ll have access to a range of merchandising materials developed by Aarhus Municipality. These include A-signs, cup displays with system information, posters, Social Media material and door stickers, all aimed at providing comprehensive details about the system’s operational process. Additionally, we also provide a short guide to explain the system to your staff.

We continuously assess new sizes and models for potential inclusion. Stay updated by visiting the Rotake webshop to discover the latest product additions and news.

Yes, the cups are similar in size to standard single-use sizes. We haven’t encountered a machine that can’t accommodate these cups.

The double-walled single-use cups exhibit a marginal advantage in heat retention. Extensive testing across numerous coffee establishments revealed an important observation: when brewing tea with 95-degree hot water, these cups may become warm to the touch. However, they demonstrate performance on par with or superior to single-use cups in other aspects. 

If REUSEABLE cups are inadvertently left at your establishment by customers, please set them aside and return them to one of our return points. It is strictly forbidden to wash them internally and use them for resale.

Our policy generally discourages writing directly on REUSEABLE cups to maintain environmental integrity and ensure food safety standards. However, we understand the need for customization in certain operational or branding contexts. If writing on the cups is essential for your business, please reach out to us. We can offer solutions such as providing washable and food-safe markers specifically designed for use with our cups, aligning with health guidelines and sustainability practices.